Driving Auto Lending Among Baby Boomers

For many Baby Boomers, seeking new thrills as they enter retirement is a top priority, at least that’s what a new report finds from the Transportation Research Institute at the University of Michigan. In the study, adults ages 55 to 64 were more likely to purchase a new car than other age groups, which puts some weight behind the news reported last spring that Boomers surpassed Generation Y in...

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Underwater Internet Network Shows the Future of Wireless

Wireless Internet is everywhere: walk into a Starbucks, fire up your laptop, and enjoy the morning headlines on a news website while sipping your espresso. If you’re lost in the city, plug the destination address into Google Maps on your smartphone. There’s no need to stress—just follow the little blue dot on the wireless Internet device in your hand, and you’re there! All over the world,...

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How to Boost Employee Engagement

New poll finds 87 percent of world’s employees not engaged at work, and what to do about it Gallup’s new 142-country study on the State of the Global Workplace reports that 87 percent of employees lack engagement at work. That means that of approximately 180 million employees in the companies studied, only about one in eight workers are “psychologically committed to their jobs and...

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Making Credit Union Members and MSRs Happy

Happy MSRs make happy credit union members and drive improvement to the next level, but how do you get there? Editor’s note: Although this article focuses mainly on credit union call centers, the points made here apply to call centers in companies across all industries. As a call center consultant specializing in helping credit unions drive revenue and member satisfaction higher, I’ve...

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