How Time Warner Can Make the Most of Its New Regional Call Center in Buffalo

Political leaders, business leaders and workers in Western New York have welcomed the news that Time Warner Cable plans to build a new state-of-the-art call center at the former Sheehan Hospital site on the east side of Buffalo, creating 150 new jobs in the process. Now that Time Warner has made the decision to move forward with the new call center—the site will be dedicated to serving...

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How cruise lines can navigate to higher revenue for the 2013-2014 season

Turn more shoppers into buyers in your customer contact centers By Bob Davis I wrote about this subject back in 2011, and the time has come to bring it to mind again looking toward the 2013-2014 season. Here’s the story: The call came into a cruise line’s customer contact center. The caller, an older man, was having trouble navigating the company’s web site. He wanted to know how to select...

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Credit Union Strategic Planning for 2014

With adequate planning, training and coaching, credit unions can capture big opportunities for growth in 2014 Beginning in the summer and continuing into the fall, credit unions are engaged heavily in planning for next year. Near the start of the planning season this year, Credit Union Magazine published an article on some of the industry’s top trends influencing strategic planning. According...

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Targeting Generation Y Membership Growth for Credit Unions – Part 2

Based on the overwhelming need for credit unions to reach the critical target market of young adults age 21-34, this is a two-part series on the Robert C. Davis and Associates Resources blog. Continuing on our previous entry, this is the second part of suggestions for credit unions to drive Millennial membership. You can read the first entry here.  Part Two. The Importance Information...

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