The Art of Persuasion

At Robert C. Davis and Associates, we can coach not only your call center agents, but the managers who motivate them, using the art of persuasion and an exclusive process called The Quality Conversation. Motivation starts with persuasion. To be an effective motivator and contact center agent, it’s important to be convincing and passionate about what you believe in. This is why at RCDA we...

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Realizing Financial Possibilities with the Quality Conversation

Do your member representatives adequately showcase all the financial possibilities available to members? Our customizable training packages for member representatives guides your reps through a process called the Quality Conversation. The Quality Conversation is crucial in helping member branches and contact centers achieve goals like increased auto loan offer rates, new membership and increased...

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How to Increase Subscriptions in the Mobile Device Boom

In recent years, the wireless industry has faced a lot of big changes. A combination of the global economic downturn and mass digitization forced a highly competitive environment on the industry. Customers now expect a lot more from their wireless providers, and they know that if you can’t fulfill their needs, another company will. One well known competitive advantage in today’s market is...

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