Press Release: Robert C. Davis and Associates helps Detroit Media Partnership contact center increase saves rate by 33% using web-based 3-D animated gaming simulation

Contact: Bob Davis, RCDA President | 678-548-1775 | bob@robertcdavis.net DETROIT — Robert C. Davis and Associates (RCDA) has helped the Detroit Media Partnership contact center increase its saves rate by 33% by launching a training and coaching workshop that includes a new web-based 3-D animated gaming simulation developed by Quality Conversation Simulations, LLC, a subsidiary of RCDA. FOR...

Read More

How web-based 3-D animated gaming simulations lead to better performance, higher revenues in call centers

About CCA | About CCNG | Become a Member By Bob Davis (As published in the June 8, 2012, edition of the bi-weekly e-newsletter of the Contact Center Association, CCA Insider) There are 183 million active gamers in the United States, who spend an average of 13 hours per week playing computer or video games. Imagine tapping into the energy and the talents that these gamers use to master Guitar...

Read More