Change.
Posted on Jan 3, 2011

Transform your culture. Handle every customer contact in a world-class way.
“There is no more fascinating business in the world than that of selling.”
- George Matthew Adams
RCDA learned our business (selling a commodity), listened to calls, and built a program within guidelines and limitations. They’re masters at what they do and sit and learn your business. They partner with you, come in and become a part of the fabric. It was a culture shift, and they have instant credibility. RCDA can make a difference on many levels. You get more than what you were asking for and it has a ripple effect: The program, facilitator guide, participant guide, but we got so much more. It wasn’t in the specific deliverables, it was the value add. We’ve seen just spectacular results.
- Carolyn Kiel, VP of Operations, Vertex (a BPO supporting a major utility provider in Georgia)
The Quality Conversation and a better bottom line
Discover how to have a Quality Conversation with every customer. Understand the process that helps companies double average agent sales per day.
The Quality Conversation
- RCDA introduces online work-from-home courses for contact center teams
- How to drive desired contact center results in a challenging time
- Contact center quick laps by Robert C. Davis and Associates: Validation is key
- Contact center quick laps by Robert C. Davis and Associates: What to do during busy times
- Contact center quick laps by Robert C. Davis and Associates: We all love recognition