Change.
Posted on Jan 3, 2011
Transform your culture. Handle every customer contact in a world-class way.
"Everyone has a fair turn to be as great as he pleases.”
- Jeremy Collier
USA TODAY hired RCDA to maximize the performance of our inbound customer service center. Their enthusiasm, expertise, dedication, attention to detail, and most of all a relentless commitment to results served USA TODAY well and helped us to increase sales and to craft an effective retention program. Highly recommended.
- Stephen Shields, Advanced Consultant at Gallup
The Quality Conversation and a better bottom line
Discover how to have a Quality Conversation with every customer. Understand the process that helps companies double average agent sales per day.
The Quality Conversation
- RCDA introduces online work-from-home courses for contact center teams
- How to drive desired contact center results in a challenging time
- Contact center quick laps by Robert C. Davis and Associates: Validation is key
- Contact center quick laps by Robert C. Davis and Associates: What to do during busy times
- Contact center quick laps by Robert C. Davis and Associates: We all love recognition
