Sustain.
Posted on Jan 1, 2011
Build an enduring foundation for
long-term high performance.
“Knowledge is a treasure, but practice is the key to it."
- Thomas Fuller
The expectations RCDA set for themselves cannot be matched! They infuse the organization with years of experience and training methods that have the power to completely reshape the thinking of an entire company.
- Kevin Schermerhorn, Assistant General Manager, AOL Inc.
The Quality Conversation and a better bottom line
Discover how to have a Quality Conversation with every customer. Understand the process that helps companies double average agent sales per day.
The Quality Conversation
- RCDA introduces online work-from-home courses for contact center teams
- How to drive desired contact center results in a challenging time
- Contact center quick laps by Robert C. Davis and Associates: Validation is key
- Contact center quick laps by Robert C. Davis and Associates: What to do during busy times
- Contact center quick laps by Robert C. Davis and Associates: We all love recognition
