bob-davis-headshot-174
“It’s great to work with somebody who wants to do things differently.”
- Keith Bellows
The expectations RCDA set for themselves cannot be matched! They infuse the organization with years of experience and training methods that have the power to completely reshape the thinking of an entire company.
- Kevin Schermerhorn, Assistant General Manager, AOL Inc.
The Quality Conversation and a better bottom line
Discover how to have a Quality Conversation with every customer. Understand the process that helps companies double average agent sales per day.
The Quality Conversation
- Is Outbound Telesales Making a Comeback?
- Want to exceed expectations in your contact center? Have your supervisors put their primary focus on coaching and development
- How to get your agents to make customers feel special – and reap the rewards
- In the midst of technological advancement in contact centers, it pays great dividends to remember people still matter
- You don’t have to do it alone (the value of asking for the right help)
