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“There is no more fascinating business in the world than that of selling.”
- George Matthew Adams
USA TODAY hired RCDA to maximize the performance of our inbound customer service center. Their enthusiasm, expertise, dedication, attention to detail, and most of all a relentless commitment to results served USA TODAY well and helped us to increase sales and to craft an effective retention program. Highly recommended.
- Stephen Shields, Advanced Consultant at Gallup
The Quality Conversation and a better bottom line
Discover how to have a Quality Conversation with every customer. Understand the process that helps companies double average agent sales per day.
The Quality Conversation
- You don’t have to do it alone (the value of asking for the right help)
- Employee motivation: Helping your people achieve positive change in their lives is tantamount to improving organizational performance
- RCDA drives KPI achievement through call flow enhancement and agent and leadership development
- What is REALLY happening on your contact center floor?
- Five traits enable RCDA Consultants to drive desired contact center results
