New Contact Center Deployment

RCDA has extensive experience and a strong track record of success in launching new contact centers. We provide:

  • Strategic planning
  • Site selection
  • Contact center software/hardware selection and support
  • Staffing model
  • Training and coaching program
  • Ongoing support

Our proven methodology involves a phased approach:

  • Phase 1: Project alignment meeting
  • Phase 2: RFP process and preliminary set-up
  • Phase 3: Staffing
  • Phase 4: Project status assessment
  • Phase 5: Training material development
  • Phase 6: Launch
  • Phase 7: Ongoing support

Results:

  • History of launching highly successful contact centers
  • Increased sales and retention performance
  • Improved NPS and Voice of the Customer (VOC) scores
  • Sustainable trust
  • True partnership
  • Exponential ROI and millions of dollars added to bottom line