RCDA provides a comprehensive array of customized training, coaching and consultation services to help clients worldwide dramatically improve customer service, sales and retention results in their customer contact centers—all based on our exclusive process we call The Quality Conversation:
- Situation analyses and consultation
- Strategic customer service, sales and retention models
- Call-flow development and implementation
- Call center coaching, call center training, and follow-up
The world has changed significantly for organizations that rely on customer contact centers to generate revenue. We can no longer be passive telemarketers or order-takers. Now more than ever, customers are aware of competitive opportunities.
You probably are already keenly aware that it is far more cost effective to keep an existing customer than to attract a new one. And we know that every customer contact is a potential sales opportunity that needs to be handled in a world-class way.
Let’s explore what RCDA can do to help you maximize every sales opportunity that comes your way using our exclusive Quality Conversation approach to customer service, sales and retention.