Bob Davis, Founder and CEO

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Bob Davis is a premier customer contact center expert. Bob founded Robert C. Davis and Associates in 1977. He has worked extensively for nearly 40 years on sales, retention and customer service projects in contact centers across a wide array of industries. He has the experience and ability to dramatically improve the performance of sales, retention and customer service teams. He also has the credibility to work with supervisors, sales reps, retention reps and CSRs, along with the senior management personnel who oversee projects. In short, Bob knows how to drive contact center results forward quickly with a team of champions, and RCDA’s track record shows it.

Bob has worked with clients including ADT, AOL, The Atlanta Journal-Constitution, AT&T, Bridgevine, CenturyLink, Clear Harbor, Comcast, Cox Communications, The Dallas Morning News, DIRECTV, Iron Mountain, iStorage, Houston Chronicle, Landmark Communications, The McClatchy Company, The Miami Herald, Morgan Stanley, Morris Communications, NTVB Media, Nymeo Federal Credit Union, the Pittsburgh Post-Gazette, Police and Fire Federal Credit Union, Princess Cruises/Holland America, RDI, S&P Data, SafeWay Driving Centers, San Francisco Chronicle, Southern Newspaper Publishers Association, TC Transcontinental, USA TODAY, Vertex, Vistaprint, VXI and The Washington Post.

In addition to running RCDA, Bob was a franchisee for 15 years of the Dale Carnegie Courses in Maine, New Hampshire, Vermont and Massachusetts. In addition to supervising sales and administrative employees in his Portland office, he supervised 21 sales people who were independent contractors spread over the 60,000 square miles his territory covered. He took the operation from the lowest-producing Dale Carnegie franchise in the country to the third most successful. In the process, he earned distinction as one of the outstanding sales leaders within the Dale Carnegie organization.

Bob has also served on the board of The Virtual Experience Corporation, a Virginia-based company specializing in teaching the discipline of project management.

In 2014 he authored the book The Quality Conversation, based on RCDA’s exclusive approach and methodology by the same name for driving stellar sales, retention and customer service performance in contact centers. The book examines the keys to unprecedented success in professional and personal life and how he has applied them in his own life—and how as a trainer, coach and consultant, he’s shared them for decades with scores of companies across multiple industries and thousands of people who have taken his training and coaching programs across America and in other countries. The Quality Conversation is the secret sauce of Bob’s approach, and the book breaks down this process into bite-sized pieces, inspiring anecdotes and exercises readers can apply in their own lives. He covers the role of attitude, taking a genuine interest in others, living and working with enthusiasm and the way one greets others. The book shows readers how to improve their sales results and life in general by learning to engage in full discovery, provide custom solutions, make compelling offers, overcome objections and make an assumptive close. Readers learn how to strengthen their goal setting and time management skills and tap the power that comes with high self-confidence.

As founder and CEO of RCDA, Bob leads a company with a large team of highly experienced sales and coaching professionals (RCDA Sales Champions) with long-standing track records for driving superlative contact center results. Bob, his company and its Sales Champions are known among their clients for hitting the ground running, embracing clients’ businesses as their own, and connecting with personnel on every level in ways that inspire them to do all that they’re capable of doing. As a result, Bob and his company have consistently helped them add millions of dollars to their bottom lines and provided exponential, sustainable returns on investment.

One of Bob’s favorite quotes is from Emerson: “What I need is someone who will make me do what I can.” He prides himself on being that someone for others in every interaction.