Posted on Jan 3, 2011
Transform your culture. Handle every customer contact in a world-class way.
“There is no more fascinating business in the world than that of selling.”
- George Matthew Adams
“Initially we engaged Bob Davis and his associates to guide us through the set-up and implementation of a centralized, outbound call center for circulation. The process went smoothly, from screening and hiring managers and staffers to training our associates to be effective. The circulation call center continues to be an effective tool six years later. The experience with the circulation call center was so positive that we engaged Bob and his team to set up a classified advertising outbound call center two years later. That center continues to be an integral part of Freedom’s corporate sales efforts.”
- Steve Buckley, Vice President, Freedom Newspapers (Retired)
The Quality Conversation and a better bottom line
Discover how to have a Quality Conversation with every customer. Understand the process that helps companies double average agent sales per day.
- Highly accomplished surgeon discovers—and proves—the universal value of coaching
- Remote live video coach training turns results around for a major cable company’s offshore call center
- How using web-based 3-D animated gaming simulations in training and development leads to better performance and higher revenues
- Doing “Something Differently” to Reduce Call Center Churn
- Press Release: Robert C. Davis and Associates helps Detroit Media Partnership contact center increase saves rate by 33% using web-based 3-D animated gaming simulation